Every inquiry answered and booked, at 8 PM too.
Someone scared at 9 PM gets an answer, not a voicemail. An AI assistant picks up for your firm by phone or text, asks the intake questions you set, and holds a consult in the lawyer's calendar.
New matters call after hours.
People call a lawyer when something has just happened to them: a charge, a separation, a letter from the other side. That is often 8 PM on a Tuesday, or Saturday morning, when intake has gone home.
They reach a voicemail. Some leave a message. Most move on to the next firm on the list, and anyone who has run intake knows how it goes from there: the first firm to call back usually gets the consult.
This automation makes sure your firm is the one that answers, whatever time it is.
One automation: answer, ask, book, escalate.
Answered by voice or text
Calls and texts to your firm's number are answered at any hour by an AI assistant in your firm's name. It tells every caller it is an assistant.
Your intake questions
It asks the questions your firm sets for each practice area: who is involved, what happened, any dates or deadlines. The answers land in your file and every call is logged.
A consult in the lawyer's calendar
It offers times from the right lawyer's calendar and holds the consult. Your firm confirms it once the conflict check clears.
Urgent matters go to a person
An arrest, a hearing tomorrow, a deadline this week: anything that cannot wait goes straight to the lawyer or staff member you name, by text, with the details.
Respond like the firm you are, at 8 PM too.
What happens to a new inquiry after hours
- 1
A new inquiry at 8:07 PM
A call or a text, any day of the week
- 2
Answered in your firm's name
The assistant says what it is
- 3
Your intake questions
Including the names your conflict check needs
- 4
Consult time held
In the right lawyer's calendar
- 5
Your conflict check, then confirmed
The firm decides, not the assistant
- 1
A new inquiry at 8:07 PM
A call or a text, any day of the week
- 2
Answered in your firm's name
The assistant says what it is
- 3
Your intake questions
Including the names your conflict check needs
- 4
Consult time held
In the right lawyer's calendar
- 5
Your conflict check, then confirmed
The firm decides, not the assistant
For how the receptionist handles each call, from full intake to the names your conflict check needs, see the AI receptionist explainer for law firms.
The lines it does not cross.
It says it is an assistant.
Every caller hears, at the start, that they are speaking with the firm's AI assistant. Anyone who would rather wait for a person can leave their details for a callback.
It never gives legal advice.
It gathers facts and books time with a lawyer. When a caller asks what they should do, it says that is a question for the lawyer and offers the earliest consult.
The conflict check stays with your firm.
It collects the names of the people and businesses involved. No consult is confirmed until your firm has run its check.
Recordings only with disclosure.
If you choose to record calls, the caller is told before any recording starts. If you do not, the assistant keeps a written intake summary instead.
You approve the greeting, the intake questions and the escalation list before it takes a single call.
Three numbers, from your own records.
We take a baseline from your phone and intake records in week one, before the assistant answers anything, then report all three every week.
Minutes to first response
From the moment an inquiry arrives to the first reply, on every inquiry, day and night.
Consults booked per week
Consults that make it onto a lawyer's calendar, counted every week.
After-hours inquiries captured
Inquiries that arrive outside office hours and end with intake done and a consult held.
Will callers know they are talking to an AI? +
Yes. It introduces itself as the firm's assistant at the start of every call and text. Anyone who would rather speak to a person can leave their details, and your intake team calls them back.
Does it give legal advice? +
No. It is set up to gather facts and book time with a lawyer. When a caller asks what they should do, it tells them that is a question for the lawyer and offers the earliest consult.
Who runs the conflict check? +
Your firm. The assistant collects the names of the people and businesses involved so your check can run, and the consult is confirmed only after your firm clears it.
Are calls recorded? +
Only if you choose to record, and only with disclosure: the caller is told before any recording starts. Without recording, the assistant keeps a written intake summary of each call.
Where does the intake data go? +
We scope that before anything is built and show you where every piece sits. For firms that need it, the system can run on hardware the firm owns, so intake data stays in the office.
Does it replace our intake person? +
No. It covers the evenings, the weekends and the overflow your team cannot, and hands everything over in the morning with the intake done and the consults held.
What about the Law Society rules? +
Your professional obligations stay with you and your lawyers. At the AI Audit we go through the Law Society of Ontario rules that apply to your intake with you, and the greeting, the questions and the escalation list are set around them. You approve all three before it takes a call.
See it answer your firm's phone.
The AI Audit maps your intake as it runs today: who answers, what happens after hours, and which questions and escalation rules your firm needs. You hear the assistant on a live call before anything is built.
Total IT Command Inc. · 25 Parkway Forest Drive, North York, ON M2J 1L4